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FAQ

16. Security and Safety
1) Are the transactions secured?
2) When I buy funds from Fundsupermart, in whose name will the units be registered in?
3) What if Fundsupermart ceases as a business concern?
4) Does Fundsupermart send out physical statements for my investments? What if all of Fundsupermart's records get wiped out? Will records of my investments be gone?
5) Who do I contact should I need help?

Q: Are the transactions secured?

A: All transactions on Fundsupermart are processed with strict security using the Secure Sockets Layer (SSL) protocol, the security standard used by the world's top financial institution. It is verified by Verisign, the leading authority on Internet security.When you login your account, a padlock will be shown in the status bar and you can always check fundsupermart's name in the server digital certificate.

Please check out our security advisory on Phishing and Spyware. You can also view security practice to safeguard your password.
 
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Q: When I buy funds from Fundsupermart, in whose name will the units be registered in?

A: For cash investments, all units will be registered under iFAST Nominees Sdn. Bhd. For EPF Account 1 investment, they will be registered in your names. These units are segregated from the company’s assets.

You can contact our hotline (03)2149 0567 for any problems regarding your investments and iFAST Capital Sdn. Bhd. will liaise on your behalf with the fund managers.
 
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Q: What if Fundsupermart ceases as a business concern?

A: Fundsupermart is a division of iFAST Capital Sdn Bhd. iFAST Capital Sdn Bhd has a Capital Market Services (CMS) licence from the Securities Commission to offer unit trusts and investment advisory services. It is also registered with the Federation of Investment Managers Malaysia (FIMM) as an Institutional Unit Trust Advisers (IUTA). iFAST Capital Sdn Bhd is a subsidiary of iFAST-OSK Sdn Bhd, which is a joint venture between Malaysia’s OSK Investment Bank Bhd and iFAST Corp. Find out more About Us.

In the unlikely event that Fundsupermart ceases as a business concern, with your permission, all your assets registered under iFAST Nominees Sdn Bhd will be transferred to another Institutional Unit Trust Advisers (IUTA) or they will be returned to you.

 
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Q: Does Fundsupermart send out physical statements for my investments? What if all of Fundsupermart's records get wiped out? Will records of my investments be gone?

A: A monthly e-statement (in PDF format) will be sent to you if you have performed at least one transaction in the month. Meanwhile, we will as well send semi annual e-statement on half year basis. You can easily view or retrieve any of your e-Statements for the past 12 months online under MY INVESTMENTS-> MONTHLY STATEMENTS.

The records of your investments are kept in various data centers in various locations within Singapore. You can be assured that your records will be safely stored.
 
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Q: Who do I contact should I need help?

A: You may email your queries to clienthelp.my@fundsupermart.com

For telephone assistance, you may call our helpdesk at (03) 2149 0567, 9am to 6pm, Mondays to Fridays excluding public holidays.
 
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For further assistance, call our hotlines at 03 - 2149 0567 or 04 - 2260 226 (northern region).