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Careers at iFAST
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iFAST Financial - Job Openings
Client Services Executive

Responsibilities


  • Handle investors & financial advisers inquiries and transactional needs via phone, email and Live Chat services effectively, efficiently and accurately.
  • Responsible in providing reliable and accurate explanation or solutions professionally and promptly.
  • Able to explain basic investment concepts and product features to investors.
  • Liaise with appropriate departments to resolve issues brought up by customers.
  • Consolidate investors & financial advisers feedback and seek to improve service quality and user-friendliness of Fundsupermart.com & iFAST website.
  • Undertakes special assignment, ad-hoc functions and related duties as required by superior.

Requirements


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Fresh graduates are welcome to apply.
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • Good command of spoken and written in English and Mandarin. Proficiency in the Cantonese language is a must.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Customer-oriented, patient, pleasant, meticulous and obliging disposition.
  • Strong interest in investment products. Candidates with the relevant experience will have an added advantage.
  • Good team player, and yet able work independently when necessary under tight deadlines.
  • Contact centre experience in customer service is preferred but not necessary.
  • Fast learner, with positive attitude, initiative and self discipline.
  • Good problem solving skills and thorough follow through with an ability to multi-task.

Receptionist

Responsibilities


  • Coordinating incoming phone calls and Attend to all guests / visitors enquiries at reception counter.
  • To handle general and office admin works such as upkeep of the office; maintenance of office equipments, replenishment of office supplies & pantry items, etc.
  • Assist in monitoring and managing the sufficient stock of stationary and office beverages in the pantries
  • Performs office administrative functions such as monitoring and ordering office supplies stationery and pantry items, sorts and distribute incoming mails.
  • Coordinating with service (eg. Scheduling dispatch work, booking of the meeting room, worker pick up services and etc.)
  • Open, sort and distribute incoming correspondence including faxes and e-mails
  • Coordinate and maintain records for new staff office space
  • Data Entry & follow up work in progress
  • Maintain the schedule of meeting room and facilities
  • Provide administrative support to other Departments.
  • Other duties / ad-hoc assignment as and when required

Requirements


  • Min. SPM or higher qualification.
  • Candidate with 1-2 year(s) of working experience in the related field is preferable. Fresh graduates are also encouraged to apply.
  • Preferably Bumiputra female with Good communication skills ( verbal and written ) in English and Malay.
  • Computer literate, pleasant and polite with initiative, independent, proactive, hardworking, sense of responsibility and punctuality
  • Good telephone etiquette & presentable.


Unit Trust Research Analyst

Responsibilities


  • Analysis of unit trusts for research, recommended funds list.
  • Writing articles on stock markets, unit trusts and investment-related topics.
  • Involved in presentations to clients and financial advisers.


Requirements


  • A good degree in Business / Finance / Accountancy / Engineering.
  • Fresh graduates are welcome to apply.
  • Excellent writing and presentation skills.
  • Strong analytical ability with good communication and interpersonal skills.
  • Self-motivated, able to work independently as well as be a team player.
  • Keen interest in investments, financial markets and economics.
  • Required language(s): Chinese, English
  • Applicants should be Malaysian citizens or hold relevant residence status.



IT Specialist

Responsibilities


  • Responsible for development and maintenance of online portals and web applications.
  • Gather users’ requirements and able translate users’ requirements into system design.
  • Involve in system testing and debugging.
  • Highly motivated and able to work independently.
  • Fresh graduates are encouraged to apply.

Requirements


  • Degree in Computer Science or related field.
  • Familiar with HTML, Java, .NET, JSP/Servlet, XML.
  • Familiar with Weblogic Application Server & Oracle Database.
  • Good command of spoken and written English is essential.
  • Required language(s): Chinese, English.
  • Applicants should be Malaysian citizens or hold relevant residence status.


Applicants are invited to email us a comprehensive resume with qualifications, skills and working experience, and expected salary to: The Human Resource Manager: hrmanager.my@ifastfinancial.com

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified. Applicants who have written to us earlier need not re-apply.

Note: Job responsibilities/requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.

Send your resumes at iFAST