FAQ

04. Payment Methods

1) What are the payment procedures for cash investments?
2) What is FPX?
3) What must I have before I can make payments via FPX?
4) What are the participating banks for FPX?
5) How to make a payment using FPX?
6) What is the maximum transaction limit for payments made via FPX?
7) Do I need to send deposit slip to Fundsupermart.com after I have made a payment via FPX?
8) Are there any charges for payments made via FPX?
9) Can I make payments in foreign currency to you?
10) What are the operating hours for FPX?
11) Why I received an error message “We are unable to process your transaction due to DUPLICATE SELLER EXCHANGE ORDER NUMBER” during payment via FPX? What should I do?
12) Can I make a payment in MYR to purchase foreign currency denominated funds?
13) When will my buy order be transacted?
14) How do I pay by Maybank Online Bill Payment?
15) Can I make payment via Cash Deposit?
16) Can I make payment from third party account?
17) How do I pay using cheque deposit and fund transfer facility?
18) How do I fill in the FSM Banking Slip?
19) I have forgotten my account number. What do I do?
20) Can I make partial payments?
21) When will my order be transacted?
22) Must I make payment immediately?
23) What is the new Cheque Truncation and Conversion System about?
24) Can I make payments by Telegraphic Transfer?


Q: What are the payment procedures for cash investments?

A: Currently, you can pay by:
  1. FPX
  2. Cash Management Fund
  3. Mail-in Cheque / Cheque Deposit
  4. Maybank Online Bill Payment
  5. Fund Transfer
Cash Management Fund

To use your Cash Management Fund to buy unit trusts, you need to ensure that there are sufficient holdings in the Cash Management Fund.

Simply select the Cash Management Fund as the payment method during the buy process.

The investment amount payable will be deducted from your Cash Management Fund immediately and it will be reflected in your View Holding webpage.

Mail-in Cheque

To pay by Cheque, simply mail in the cheque addressed to "IFAST CAPITAL SDN BHD – CLIENT TRUST ACCOUNT". Do indicate your name, phone number and your order number at the back of the cheque. Please do not send post-dated cheques.

 
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Q: What is FPX?

A: FPX is a payment channel that allows you to make online payments in real time using your current or savings account of participating banks. It is simple, convenient and secure.
 
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Q: What must I have before I can make payments via FPX?

A: You must have an Internet banking facility with any of the participating banks.
 
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Q: What are the participating banks for FPX?

A: Currently, there are 15 participating banks for FPX:

Am Bank

Alliance Bank

Affin Bank Berhad

Bank Islam Malaysia

Bank Rakyat

Bank Muamalat

CIMB Bank

HSBC Bank

Hong Leong Bank

Maybank2u.com

Public Bank

RHB Bank

United Overseas Bank

OCBC Bank

Standard Chartered Bank

 
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Q: How to make a payment using FPX?

A: Please follow these simple steps:

a. Please ensure your pop-up blocker is disabled.

b. Select FPX as your payment option on the payment page.

c. Select your preferred bank and you will be directed to that bank’s Internet Banking login page. Key in your login name and password.

d. Once the transaction is successful, you will receive separate notifications from us, your bank and FPX.

 
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Q: What is the maximum transaction limit for payments made via FPX?

A:

 
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Q: Do I need to send deposit slip to Fundsupermart.com after I have made a payment via FPX?

A: No, you are not required to send deposit slip to us after you have made a payment via FPX.
 
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Q: Are there any charges for payments made via FPX?

A: No, as iFAST will absorb the charges.
 
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Q: Can I make payments in foreign currency to you?

A: Yes, you can telegraphic transfer (TT) your payment in foreign currency to us.

The bank account details for telegraphic transfer can be obtained after you have placed a buy order online. Please indicate the payment currency during the purchase order online. Your buy order will be processed once we receive the TT payment from your bank.

Do take note that for any TT payment to us, the clients will need to bear all the TT bank charges.

 
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Q: What are the operating hours for FPX?

A: FPX service is available 24 hours.
 
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Q: Why I received an error message “We are unable to process your transaction due to DUPLICATE SELLER EXCHANGE ORDER NUMBER” during payment via FPX? What should I do?

A: System will captured your Purchase Order Number on the first time you click into FPX to make payment. If you close the browser, an error (Duplicate Seller Exchange Order Number) will be prompted on your next payment as you are not able to pay for the same purchase order. You will need to void the order to make payment by FPX again.

Please void your order by clicking on Transactions >> Void Orders.

 
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Q: Can I make a payment in MYR to purchase foreign currency denominated funds?

A: Yes, you are able to make a payment in MYR by indicating the payment currency (as MYR) during the purchase order online. Your money will be converted to the foreign currency before it is sent to the fund manager.

Please note that currency conversions are administered by our agent bank. Fundsupermart does not have control over the exchange rates and the bid/offer spread which investors may incur.

 
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Q: When will my buy order be transacted?

A: Your buy orders will be transacted on the same business day if payments are received before 3pm. Payments received after 3pm or on a non-business day will be transacted on the next business day.

 
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Q: How do I pay by Maybank Online Bill Payment?

A: Maybank Internet bank customers can pay by clicking the button on the final step upon confirmation of BUY order. This channel is for payment from RM10,000 – RM250,000.
 
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Q: Can I make payment via Cash Deposit?

A: Effective from 1st July 2016, Fundsupermart.com will no longer accept cash deposit due to the associated money-laundering risks.
 
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Q: Can I make payment from third party account?

A: No, Fundsupermart.com will no longer accept third-party payment effective from 1st July 2016

Such payment, if any, will be subjected to further scrutiny and your trades may be delayed. This is to combat money laundering and other criminal activities.

A payment made by anyone else aside from you, for purchase of unit trusts with Fundsupermart constitutes to a third-party payment. An example would be payment made using a company cheque or a bank account of another person which is not belongs to you. Thus, you are advised to make payment with your bank account for unit trusts that you purchase with your Fundsupermart account.

 
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Q: How do I pay using cheque deposit and fund transfer facility?

A: Client can deposit the cheque or fund transfer the payment into our following bank accounts at any branch in Peninsular Malaysia:

Standard Chartered Bank

Account Name : IFAST CAPITAL SDN BHD – CLIENT TRUST ACCOUNT
Account Number : 3121 5706 4628

Maybank

Account Name : IFAST CAPITAL SDN BHD – CLIENT TRUST SUBSCRIPTION ACCOUNT
Account Number : 5140 1100 3668

Customers who deposit cheque or Funds Transfer to Fundsupermart’s designated account MUST fax/email a copy of the Deposit Slip to us. The form can be downloaded from our website by clicking TRANSACTION > FORMS.

Kindly fax us the deposit slip attached with Fundsupermart's Banking Slip to (03) 2143 1218 or email a copy to us at clienthelp.my@fundsupermart.com

Your buy orders will only be transacted once we receive your copy of Banking Slip before 2.30pm on each business day.

 
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Q: How do I fill in the FSM Banking Slip?

A: Kindly refer to the following example according to your payment method i.e. Fund Transfer or Cheque Deposit.

Fund Transfer:

cheque deposit

Cheque Deposit:

cheque deposit

 
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Q: I have forgotten my account number. What do I do?

A: Kindly login and your account number will appear on the top right hand corner of the screen. Alternatively, you may visit your account details for your account number.
 
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Q: Can I make partial payments?

A: No, it is not advisable to do so. Please make full payment, i.e., if you have put through more than one order, please pay the full amount.
 
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Q: When will my order be transacted?

A: Your buy orders will only be transacted when we receive your payment.

FPX (Financial Process Exchange)
The FPX service is available 24 hours daily. Your buy orders will be transacted on the same business day if payments are received before 3pm. Payments received after 3pm or on a non-business day will be transacted on the next business day.

Mail- In Cheque
Once we received your cheque for your orders before 3pm on each business day, your orders will be transacted on the same day. Cheques received after 3pm or on a non-business day will be transacted on the next business day.

For cheque payment, we do not wait till your cheque is cleared before processing your purchase order except for the purchase of Cash Management Fund and Money Market Fund. Your purchase order will be transacted on the same business day if the cheque is received before 3pm. Purchase order for Cash Management Fund and Money Market Fund will only be transacted when the cheque is cleared.

Funds Transfer
For payments made via Funds Transfer, there is 1 business day lag time for us to receive your payments. Your buy orders will be transacted on the same business day that your payments are received.

Maybank Online Bill Payment
Maybank’s cut-off time: 12 midnight
If you make a payment before 12 midnight on any business day, your payment will be received on the next business day, and the relevant order will be transacted on the day payment is received.

 
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Q: Must I make payment immediately?

A: Your buy orders will only be transacted when payment is received. You may choose to make payment at a later date, provided you know the amount and the payment reference. Please note that your buy orders will only be transacted when payment is received.
 
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Q: What is the new Cheque Truncation and Conversion System about?

A: Cheque Truncation and Conversion System (CTCS) was introduced by BNM with the aim to improve operational efficiency of the cheque clearing system and to pave the way towards the electronification of cheques, which in the long-term will reduce the risks and costs linked to paper-based payment instruments.

Thus, from July 1, 2007, old design cheques will no longer be accepted and customers are advised to apply for CTCS designed cheque books.

 
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Q: Can I make payments by Telegraphic Transfer?

A: For cash investments, you can do wire/Telegraphic Transfer as well.

If you need further details, please email us at clienthelp.my@fundsupermart.com

 
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For further assistance, call our hotlines at 03 - 2149 0567 or 04 - 640 1567 (northern region).